By The Traveller

• All requests for cancellations must be made in writing to the Company.
• The following cancellation fees (once the percentage for the provider/s has been deducted) will apply:
• Cancellation received 45 to 31 days prior to tour date: 25%
• Cancellation received 30 to 15 days prior to tour date: 50%
• Cancellation received 14 to 7 days prior to tour date: 75%
• Cancellation received less than 7 days prior to tour date: No Refund.
• Reservations made for long weekends, Easter, high season, Christmas, and New Year’s Eve holidays will have non-refundable amounts.
• Once the tour is in progress, the voluntary cancellation policy shall apply. Travellers that voluntarily cancel any of the tour services shall be entitled to no refund. There will be no refund for unused services, including transfers and hotel bookings.

Claims:

• Claims must be made in writing within 30 days after tour completion or after the event that provoked the claim. No claims shall be accepted after such 30-day period.
• In the case of claims resulting from any reason whatsoever, both the traveller and the Company expressly submit themselves to the jurisdiction of the Ordinary Courts of New Delhi City, India, waiving any other jurisdiction or venue to which they may be entitled.

Documents:

• It is the traveller’s sole and exclusive responsibility to have all required documents for the trip. The traveller must have a valid passport and any required visas according to the itinerary chosen. The traveller shall not be entitled to any refund if he or she fails to comply with the above requirements. Travellers will have to pay any expenses resulting from their failure to produce any required documents, in which case the voluntary cancellation policy shall apply. The same shall apply if any country’s authorities deny the traveller entry into their country.

Liability:

• The Company acts as an intermediary between travellers and entities or persons providing the services described in the itineraries. Consequently, the Company shall not be liable for any deficiency, nor for any accident, damage, injury, delay, or irregularity in the services provided.
• The Company makes every effort to keep all information provided accurate; however, neither the Company nor Antares Holidays shall be liable for damages resulting from any errors and omissions in the information provided on the website.
• The Company disclaims any liability resulting from any delay, advanced departure, or cancellation established by airlines or other carriers, and any and all costs arising therefrom shall be borne by travellers.
• The Company assumes no liability for hotel grading criteria or hotel compliance monitoring. Tour packages and itineraries show hotel grades as officially assigned by local tourism authorities.
• The Company does not guarantee the handling of baggage and personal items, and travellers assume complete and full responsibility. Travellers are advised to obtain appropriate travel insurance coverage against this risk.
• The Company assumes no responsibility due to bad weather conditions, demonstrations, riots, war or war rumors, or any Act of God or force majeure events outside the control of either party that may adversely affect the tour.
• The use of air or land transportation by travellers implies a direct relationship between carriers and travellers. Travellers are advised to obtain flight cancellation insurance, although the Company does not offer this type of insurance.

Customer Acceptance:

• The customer declares to understand and accept the conditions described on this page, and such acknowledgment will be reconfirmed by any of the following events:
1. Payment of the hired services by any means of payment.
2. Reception of the receipt for the aforementioned services.
3. Using any part of the services that have been hired.
• Terms and conditions may vary at any time without prior notice; please check this page for updates, changes, or additions.